Velora Help Centre

Velora is a fully managed, white-label restaurant platform built by Codifyany. It gives your restaurant a branded online presence — with an online ordering system, table booking engine, and a clean admin dashboard — all deployed and maintained for you.

You don't need to touch any code, manage any servers, or deal with software updates. Codifyany handles the full technical stack. You focus on running your kitchen — Velora handles the rest.

Getting live with Velora takes a few days — not weeks. Here's what the onboarding process looks like from your first conversation with Codifyany to taking your first online order.

Velora's online ordering system lets customers browse your menu, build a cart, and pay securely with a card — all from their phone or laptop, without calling in.

How it works for customers

1. 1Customer opens the Order page — category tabs at the top let them jump straight to Starters, Fried Rice, Kottu, and so on.
2. 2They browse items and tap "+ Add". Items with size options (e.g. Regular or Large) show a size picker. Items with add-ons (e.g. Fried Rice, Kottu) open a modifier modal where they can tick extras.
3. 3Added items appear in the cart drawer (slides in from the right on desktop; floating bar at the bottom on mobile).
4. 4When ready, they enter their name, email, phone, and any special requests, then tap "Pay".
5. 5Stripe's secure checkout handles the payment. Apple Pay and Google Pay are supported on compatible devices.
6. 6On successful payment, they receive an instant email confirmation with the full itemised order, selected add-ons, and pickup address.
7. 7You receive an alert in your admin dashboard and an email — the order appears immediately.

Opening hours & order cutoff

Online ordering is only available during your configured opening hours. The system automatically closes for new orders 30 minutes before your kitchen closes — giving you time to finish existing orders cleanly.

• Outside opening hours — a closed banner is shown on the order page. Customers can see the next opening time but cannot add to cart or place an order.
• Within 30 minutes of cutoff — a "closing soon" warning appears so customers know ordering is about to end.
• All times are automatically adjusted for New Zealand daylight saving — no manual changes needed when clocks change.

Order statuses

Every order moves through a lifecycle that you control from the admin dashboard:

Menu management

Menu items, categories, and pricing are managed by Codifyany on request. To add, remove, or update items permanently, contact your support channel and changes are typically reflected the same day. For temporary availability changes (e.g. an item is sold out tonight), use the Menu tab in your admin dashboard — see the Menu tab section below.

Velora's booking system uses a slot-based model. You define available time slots and guest capacity — customers pick a slot and request a reservation. You approve or decline from your dashboard.

How it works for customers

1. 1Customer opens the Bookings page and selects a date.
2. 2Available slots for that date are shown — fully booked slots are hidden automatically.
3. 3They enter their name, contact details, and number of guests, then submit.
4. 4They receive an instant email confirming their request is pending review.
5. 5Once you approve or decline, they get a follow-up email with the outcome.

Booking statuses

Managing your slots

Slots are configured during onboarding. Each slot has:

• A time (e.g. 12:00 PM, 6:30 PM)
• A maximum guest capacity for that slot
• Days of the week it appears (e.g. Fri–Sun only)

Your admin dashboard is the control centre for your restaurant. Accessible from any device, it gives you a real-time view of incoming orders and reservation requests. No technical knowledge required.

Logging in

Your admin area lives at /admin on your Velora domain. Access is protected with a secure login — credentials are set up during onboarding. Sessions use HTTP-only cookies and JWT authentication, so your dashboard stays safe even on shared devices as long as you log out when finished.

The Online Orders tab is your live kitchen feed. It polls for new orders automatically and alerts you the moment a customer completes checkout.

Real-time polling

The dashboard silently polls the server every 10 seconds. You never need to manually refresh — new orders appear automatically as cards at the top of the list.

Chime & alert behaviour

When one or more orders arrive in New status, Velora triggers an audible chime. The chime repeats on a 4-second loop for as long as any unacknowledged New orders remain. As soon as all New orders are moved to Preparing (or beyond), the chime stops automatically — no manual dismiss button needed.

Alongside the chime, two visual signals fire:

• Tab title flash — the browser tab alternates between "🔔 New Order!" and your restaurant name until all New orders are acknowledged.
• Desktop push notification — a browser push notification appears showing the order number and total (requires you to grant notification permission the first time you open the dashboard).

Sound toggle & PWA persistence

A sound toggle sits in the dashboard header (bell icon with a slash when muted). Your preference is saved to localStorage, so it persists across browser restarts and PWA reinstalls — you won't have to toggle it off again every morning. Tab title flash and desktop push notifications are unaffected by the sound toggle and always fire when new orders arrive.

Order cards — compact view

Every order appears as a compact card in the list. Each card shows:

Order detail modal

Clicking anywhere on an order card opens the full detail modal. The modal contains:

• Full item list — each line item with name, quantity, any modifiers or add-ons, and line subtotal
• Customer details — name and phone number
• Special instructions — any notes the customer added at checkout
• Order total breakdown — subtotal, 8% service charge, grand total
• Status timeline — timestamped history of every status change (e.g. "New → Preparing at 7:42 PM")
• Refund button — visible on all non-refunded orders; see Payments & Refunds for full details

Status pipeline & filters

The list defaults to showing New and Preparing orders at the top. Use the status filter chips to switch views. The full pipeline:

When moving an order to Preparing, you must first select a prep time — the customer receives this in their email so they know when to pick up.

The Menu tab lets you control what customers can currently order — without contacting Codifyany and without any code changes. Two independent availability layers exist: item availability and modifier (add-on) availability.

Item availability

Every menu item has an on/off toggle. When you toggle an item off:

• The item disappears from the customer-facing menu immediately — no page reload needed.
• Customers who already have it in their cart will see it marked as unavailable on checkout.
• In the admin list, the item is shown greyed out with an "Unavailable" badge.
• Toggle it back on at any time to restore it instantly.

Modifier (add-on) availability

Certain menu categories have selectable add-ons that customers choose when ordering. Each add-on can be toggled independently — this is separate from item availability. You can keep a category fully available while disabling only a specific add-on that's out of stock.

When an add-on is toggled off:

• That specific add-on is hidden from the modifier selection at checkout.
• The category and all other add-ons remain fully available.
• The change takes effect immediately — no save button required.

The Bookings tab gives you a calendar-based view of all reservation requests. You confirm, suggest alternatives, or decline from here — the customer is notified by email automatically.

Calendar navigation

• The calendar opens in month view by default.
• Days that have bookings show a dot indicator — amber for days with pending bookings, emerald for days with only approved bookings.
• Click any day to load that day's booking list in the panel below.
• Use the left/right arrows to navigate between months.
• The Today button jumps back to the current month immediately.
• Past days are greyed out and non-interactive.

Booking list — sort order

Within any selected day, bookings are sorted by status priority, not submission time:

1. 1Pending — always shown first, sorted by slot time ascending. These need your attention.
2. 2Approved — shown next, sorted by slot time ascending.
3. 3Declined — shown last, visually de-emphasised (lighter text, no action buttons).

Status pipeline & admin actions

Suggesting an alternative time

If the customer's requested slot is full but you can accommodate them at a different time, use Suggest Alternative instead of declining outright. Here's how it works:

1. 1Open the booking and tap "Suggest Alternative".
2. 2Pick a new date and time and add an optional note to the customer.
3. 3The customer receives an email with your suggested time and a one-click accept link.
4. 4If they click accept, the booking moves to "Alt. Accepted" and both parties are notified.
5. 5If they don't respond, the booking stays in "Alt. Suggested" until you act on it.

Booking detail panel

Clicking any booking card opens the detail panel — it slides in from the right on desktop and opens as a full-screen modal on mobile. The panel contains:

• Customer full name
• Email address
• Phone number
• Requested date and slot time
• Party size (number of guests)
• Special requests or dietary notes (if provided)
• Submission timestamp
• Current status badge
• Status history timeline — shows when each status change occurred
• Action buttons — Approve (green) and Decline (red), visible only on Pending bookings

All payments are processed by Stripe — one of the world's most trusted payment platforms. Velora uses Stripe Connect so that funds settle directly into your restaurant's Stripe account.

How payments work

• Customer pays at checkout via Stripe's secure card form (supports all major cards)
• Stripe charges the customer's card and deducts its standard processing fee
• Velora's 8% service charge is deducted automatically from the order total
• The remaining balance settles into your Stripe account on Stripe's standard payout schedule
• You can view all transactions directly in your Stripe Dashboard

Full refunds

Full refunds can be issued from your Velora admin dashboard in a few taps:

1. 1Open the Orders tab and find the order.
2. 2Click the order card to open the detail modal.
3. 3Click Refund — a confirmation prompt appears.
4. 4Confirm the refund.

Optimistic UI & rollback

The moment you confirm a refund, the order card immediately shows Refunded status in the UI — this is an optimistic update made before the Stripe API call completes. If the underlying API call fails (e.g. a network error or insufficient balance on your connected account), the card automatically reverts to its previous status and an error toast appears. No manual action is needed — simply retry the refund once the issue is resolved.

How the reverse_transfer works

Velora uses Stripe Connect with destination charges. When a customer pays, Stripe creates the charge on the platform and immediately transfers the net amount to your connected restaurant account. When a full refund is issued via Velora, Stripe reverses the transfer — the funds are returned from your connected account balance to Stripe, and then refunded to the customer's original payment method. The 8% service charge is also reversed in full on a dashboard-initiated refund.

Partial refunds

If one or more items in an order cannot be fulfilled (e.g. you've run out of an ingredient after the order was placed), you can refund just those items — without cancelling the whole order. This is handled entirely within the Velora dashboard:

1. 1Open the order detail modal.
2. 2Select a prep time (required — the remaining items will continue to be prepared).
3. 3Tick the checkbox next to each item you cannot fulfil.
4. 4Tap "Refund selected items & start preparing".

Velora calculates the refund amount automatically, processes it via Stripe, and sends the customer a partial refund email showing exactly which items were refunded. The remaining items move to Preparing status as normal.

Emails sent on refund

Stripe payouts

Payout timing is governed by Stripe's standard schedule — typically 2 business days for NZ accounts. You can adjust your payout frequency (daily, weekly, monthly) in your Stripe Dashboard under Settings → Payouts.

Velora sends automated emails at every key moment — so your customers are always informed and you never miss an incoming order or booking request.

Emails sent to customers

Admin alert emails

Velora has three simple cost components — a one-time setup fee, a flat monthly service fee, and a per-transaction charge on online orders. No hidden costs, no long-term contracts.

Cancellation

You can cancel your monthly service at any time — no notice period required. Your platform remains active until the end of your current billing period. After cancellation, your site will be taken offline and your data retained for 30 days before deletion.

Codifyany manages all hosting, maintenance, and technical issues on your behalf. If you encounter anything unexpected or want to make a change, we're here to help.

What we handle for you

• Server hosting and deployment infrastructure
• Security patches and dependency updates
• Uptime monitoring and incident response
• Backup and data recovery
• Menu, slot, and configuration changes (on request)
• Stripe Connect and billing questions
• Email deliverability and template updates

Getting in touch